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| Position: |
ICT ASSISTANT (FOR A MEDIUM-SIZED RETAIL BUSINESS) |
| Employer: |
A MEDIUM-SIZED PHARMACEUTICAL COMPANY WITH A CHAIN OF PHARMACY OUTLETS ACROSS THE COUNTRY |
| Ref No: |
SGK-ICT-ASS-05-2024 |
| Industry: |
RETAIL CHAIN BUSINESS |
| Job Category: |
SUPERVISORY |
| Town: |
NAIROBI |
| Country: |
KENYA |
| Date Posted: |
02/05/24 |
| Deadline: |
16/05/24 |
| Requirements: |
DEGREE OR DIPLOMA IN INFORMATION TECHNOLOGY OR COMPUTER SCIENCE.
CERTIFICATION IN CCNA PREFERRED.
SOLID TECHNICAL SKILLS IN NETWORKS, SYSTEMS APPLICATIONS, AND DATABASES.
PROFICIENCY IN PROGRAMMING KNOWLEDGE-PREFERABLY PYTHON FOR AUTOMATION AND SCRIPTING TASKS.
KNOWLEDGE OF CCTV CAMERAS, NETWORKING, AND HARDWARE.
FAMILIARITY WITH SERVERS, FIREWALL, CLOUD SERVERS, AND HOSTING.
UNDERSTANDING OF SECURITY PRACTICES, DIGITAL MARKETING, AND ONLINE APPLICATIONS.
KNOWLEDGE OF SEO OPTIMIZATION.
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| Experience: |
3 YEARS OF WORKING EXPERIENCE AS AN IT SYSTEMS/NETWORK ADMINISTRATOR IN A FORMAL WORK SETUP.
EXPERIENCE WITH SYSTEMS SUPPORT, INCLUDING DIAGNOSING HARDWARE AND SOFTWARE FAULTS. |
| Salary: |
KSHS. 35,000 - 50,000 PLUS COMPANY BENEFITS |
| Additional Attributes: |
ICT ASSISTANT MAIN RESPONSIBILITIES ARE AS FOLLOWS:-
USER ASSISTANCE:
RESOLVING IT SUPPORT REQUESTS FROM EMPLOYEES.
ANSWERING EMPLOYEE QUESTIONS REGARDING COMPUTER SYSTEMS.
GATHERING AND ANALYZING DATA TO DIAGNOSE PROBLEMS WITH COMPUTER SYSTEMS.
CHANGING CONFIGURATIONS, SETTINGS, AND PERMISSIONS TO FIX COMPUTER ISSUES.
GENERATING SIGN-INS FOR NEW HIRES DURING THE ONBOARDING PROCESS.
INSTALLATION AND CONFIGURATION:
INSTALLING AND CONFIGURING HARDWARE AND SOFTWARE COMPONENTS.
TROUBLESHOOTING HARDWARE, SOFTWARE, AND NETWORK ISSUES.
REPAIRING OR REPLACING DAMAGED COMPUTER HARDWARE.
NETWORK AND SECURITY:
MANAGING TECHNICAL DOCUMENTATION.
KEEPING ACCURATE AND DETAILED DESCRIPTIONS OF SERVICES PERFORMED DURING SERVICE CALLS.
ASSISTING WITH INSTALLATION OF ETHERNET CABLING.
IMPLEMENTING VARIOUS NETWORK OR SECURITY SYSTEMS.
COLLABORATION AND COMMUNICATION:
ESTABLISHING GOOD RELATIONSHIPS WITH COLLEAGUES.
INTERACTING WITH STAFF FROM VARIOUS DEPARTMENTS AND BRANCHES.
LISTENING TO THEIR TECHNICAL NEEDS, UNDERSTANDING THEIR PROBLEMS, AND IMPLEMENTING SOLUTIONS.
BACKUP AND RECOVERY AND RISK MANAGEMENT:
ESTABLISHING A BACKUP RECOVERY PLAN.
MANAGING COMPANY BACK UP AND FAIL OVER PLANS.
TRAINING:
TRAIN USERS ON UTILIZATION OF NEW SYSTEMS AND APPLICATIONS.
VENDOR MANAGEMENT:
LIAISING WITH VENDORS FOR SUPPORT AND TRAINING.
DETAILING USER REQUESTS AND COORDINATING WITH VENDORS FOR IMPLEMENTATION AND ROLL OUT.
PROJECT MANAGEMENT:
MANAGE ICT RELATED PROJECTS.
ENSURE PROJECT TIMELINES AND DELIVERABLES ARE ACHIEVED.
MONITORING AND EVALUATION SKILLS.
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